Refund Policy

This Refund Policy applies to all purchases made on the Signalog platform, operated by Printique Studios Limited Company, a company registered in Ghana, doing business as "Signalog". Read it together with our Terms of Service.

1. Our payment processor is the Merchant of Record

Payments on Signalog are processed by Paddle.com Market Limited (Paddle) as the Merchant of Record. Your purchase contract for the payment is with Paddle, and refund requests are evaluated and issued by Paddle under Paddle's refund policy, which forms part of this Refund Policy by reference. To the extent anything in this page differs from Paddle's policy, Paddle's policy applies.

2. Refund window

Subscriptions and one-time purchases on Signalog are eligible for a refund within 14 days of the original purchase. Subscription renewals are not automatically eligible for a refund except where required by applicable law (for example, UK annual subscription renewals). Where you have already accessed or used digital content during the refund window — for instance, by spending credits from a credit pack on AI features, SMS, or voice paging — Paddle may decline a refund for that consumed portion in line with its policy.

3. Statutory consumer rights

Paddle, as Merchant of Record, applies the statutory consumer rights of your jurisdiction directly. Where the statutory right is more favorable than the 14-day window above, the more favorable right applies. You don't need to invoke a specific local rule when requesting a refund — Paddle handles this automatically based on your billing location.

4. How to request a refund

The fastest path is to contact Paddle directly using the link on the receipt email you received at the time of purchase, or via paddle.net. Paddle handles refund decisions and issues funds back to your original payment method.

If you'd prefer to start with us, email billing@signalog.dev with the email address on the account, the team name, and the date of the charge. We respond within 2 business days and forward eligible requests to Paddle on your behalf. Approved refunds typically appear on your statement within 5 to 10 business days depending on your bank.

5. Defective service

If the Service has a material defect that prevents you from using it, contact us at billing@signalog.dev. We'll work with you on a remedy and, where appropriate, pursue a refund through Paddle.

6. Chargebacks

Before disputing a charge with your bank or card issuer, please contact us or Paddle — we can usually resolve billing concerns directly and faster than a chargeback dispute.

7. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Refund requests are evaluated under the version of Paddle's policy in effect at the time of the request.

8. Contact

Billing: billing@signalog.dev
General support: support@signalog.dev
Paddle (Merchant of Record): paddle.net